Why won’t MacDroid connect to my Android device?

Please try the following steps:

1. Check your USB cable. You may be using a charge-only cable that does not support data transfer. We recommend trying a different cable that supports both charging and data transfer.
2. Connect the device directly to your Mac. Did you connect the device directly to your computer or through a USB hub? Please connect it directly to your Mac. If the connection works, let us know the model of the USB hub you were using.
3.  Close other Android-related software. If you are connecting via MTP, other applications that work with Android devices may interfere with MacDroid. Please close any such applications and try connecting again.
4. Try ADB mode. Please try connecting your device using ADB mode instead.

   If the issue persists, please send us a log from MacDroid (Help menu -> Send Feedback) after the failed connection attempt and our support team will get back to you as soon as possible.